Microsoft Certification Courses
Comprehensive hands-on training programs delivered by certified instructors to ensure your success.
Dynamics 365 ERP
Business Central, Supply Chain Management, Finance & Operations
MB-800
Microsoft Dynamics 365 Business Central Functional Consultant
Develop expertise in implementing and configuring Microsoft Dynamics 365 Business Central. This hands-on course covers core functionality, module setup, and practical deployment scenarios.
FORMAT & DELIVERY
Instructor-led • 4-5 Days • Practical Labs • Real-world Scenarios
PREREQUISITES
Basic ERP knowledge recommended
LEARNING OUTCOMES
- ✓Configure Business Central core components
- ✓Implement financial management features
- ✓Set up supply chain and operations modules
- ✓Manage customer relationships and sales
- ✓Perform system administration and maintenance
WHO SHOULD ATTEND
Business analysts, functional consultants, implementation specialists, and ERP professionals seeking Business Central certification.
MB-820
Business Central Developer
Master advanced development in Business Central using AL language and extension framework. Learn to build custom solutions and extend platform capabilities.
FORMAT & DELIVERY
Instructor-led • 5 Days • Coding Labs • Real-world Development Scenarios
PREREQUISITES
Strong programming background required, C# or similar language experience
LEARNING OUTCOMES
- ✓Develop solutions using AL language
- ✓Create and manage extensions
- ✓Implement business logic and workflows
- ✓Integrate with external systems
- ✓Optimize application performance
WHO SHOULD ATTEND
Developers, software engineers, and technical consultants with C# or object-oriented programming experience.
MB-330
Microsoft Dynamics 365 Supply Chain Management Functional Consultant
Comprehensive training on implementing and configuring Supply Chain Management. Master demand planning, inventory management, procurement, and production control.
FORMAT & DELIVERY
Instructor-led • 5 Days • Practical Labs • Industry-specific Scenarios
PREREQUISITES
Supply chain or operations background helpful
LEARNING OUTCOMES
- ✓Configure SCM core components
- ✓Implement demand planning
- ✓Manage inventory and warehouse operations
- ✓Set up procurement and purchasing
- ✓Configure production and scheduling
WHO SHOULD ATTEND
Supply chain professionals, operations managers, business analysts, and implementation consultants.
MB-335
SCM Functional Consultant Expert
Advanced implementation expertise in Supply Chain Management. Focus on complex scenarios, integration, and optimization of supply chain processes at enterprise scale.
FORMAT & DELIVERY
Instructor-led • 5 Days • Advanced Labs • Enterprise Solution Design
PREREQUISITES
SCM functional experience and MB-330 completion recommended
LEARNING OUTCOMES
- ✓Design advanced supply chain solutions
- ✓Implement complex demand planning strategies
- ✓Manage enterprise inventory optimization
- ✓Configure advanced procurement workflows
- ✓Optimize production and logistics networks
WHO SHOULD ATTEND
Senior supply chain consultants, enterprise implementation leads, and SCM technical architects.
MB-500
Microsoft Dynamics 365 Finance and Operations Apps Developer
Master X++ development and advanced customization in Finance and Operations. Build enterprise-grade solutions with hands-on development exercises.
FORMAT & DELIVERY
Instructor-led • 5 Days • Advanced Coding Labs • Real-world Development Scenarios
PREREQUISITES
Strong programming experience (C# or similar), OOP concepts essential
LEARNING OUTCOMES
- ✓Develop solutions using X++ language
- ✓Create custom extensions and frameworks
- ✓Implement business processes and workflows
- ✓Integrate with Power Platform and external APIs
- ✓Deploy and maintain custom solutions
WHO SHOULD ATTEND
Software developers, solution developers, and technical architects with programming expertise.
MB-700
Microsoft Dynamics 365 Finance and Operations Apps Solution Architect
Design and architect enterprise Dynamics 365 solutions. Learn to plan implementations, manage integration, and guide technical strategy.
FORMAT & DELIVERY
Instructor-led • 5 Days • Strategic Design Sessions • Case Study Analysis
PREREQUISITES
Senior development/implementation experience, MB-500 or equivalent background
LEARNING OUTCOMES
- ✓Design scalable enterprise solutions
- ✓Plan technical architecture and infrastructure
- ✓Manage system integration and data migration
- ✓Implement governance and security frameworks
- ✓Lead solution delivery and optimization
WHO SHOULD ATTEND
Solution architects, senior technical leads, enterprise architects, and implementation directors.
Dynamics 365 CE (CRM)
Functional: Sales, Customer Service, Field Service, Customer Insights. Technical: Developer and Solution Architect
MB-910
Microsoft Dynamics 365 Fundamentals (CRM)
Get a clear overview of the Dynamics 365 customer engagement apps: Sales, Customer Service, Field Service, Customer Insights and the shared platform beneath them.
FORMAT & DELIVERY
Instructor-led • 1-2 Days • Live App Walkthroughs • Exam Practice
PREREQUISITES
None. General business process awareness helpful
LEARNING OUTCOMES
- ✓Describe Dynamics 365 Sales, Customer Service, Field Service and Customer Insights
- ✓Explain shared capabilities in Dataverse and Power Platform
- ✓Follow core CRM processes from lead to service resolution
- ✓Describe Copilot and AI features across CE apps
- ✓Understand reporting, integration and security fundamentals
WHO SHOULD ATTEND
Business users, new CE consultants and developers, project managers, and IT professionals new to Dynamics 365 customer engagement.
MB-280
Microsoft Dynamics 365 Customer Experience Analyst
Configure Dynamics 365 Sales and Customer Insights to manage the full customer journey, from lead capture and pipeline to personalised engagement.
FORMAT & DELIVERY
Instructor-led • 4-5 Days • Hands-on Labs • Real-world Scenarios
PREREQUISITES
MB-910 or equivalent Dynamics 365 CE familiarity recommended
LEARNING OUTCOMES
- ✓Configure Dynamics 365 Sales processes, products and pricing
- ✓Set up forecasting, sales accelerator and Copilot for sellers
- ✓Build segments, journeys and lead scoring in Customer Insights - Journeys
- ✓Customise Dataverse tables, forms, views and security
- ✓Deliver reporting with dashboards and Power BI
WHO SHOULD ATTEND
Functional consultants, CRM analysts, sales operations and marketing operations professionals.
MB-230
Customer Service Functional Consultant
Implement Dynamics 365 Customer Service and Contact Center: cases, knowledge, SLAs, unified routing, omnichannel engagement and Copilot for agents.
FORMAT & DELIVERY
Instructor-led • 4-5 Days • Hands-on Labs • Contact Centre Scenarios
PREREQUISITES
MB-910 or equivalent Dynamics 365 CE familiarity recommended
LEARNING OUTCOMES
- ✓Configure case management, queues and routing rules
- ✓Implement knowledge management and self-service
- ✓Set up entitlements and service-level agreements
- ✓Configure omnichannel engagement and the Customer Service workspace
- ✓Use Copilot, analytics and dashboards to improve service
WHO SHOULD ATTEND
Functional consultants, service operations leads, contact centre managers and CRM analysts.
MB-240
Field Service Functional Consultant
Implement Dynamics 365 Field Service: work orders, resource scheduling, inventory, agreements, the mobile app and connected field service.
FORMAT & DELIVERY
Instructor-led • 4-5 Days • Hands-on Labs • Service Operations Scenarios
PREREQUISITES
MB-910 or equivalent Dynamics 365 CE familiarity recommended
LEARNING OUTCOMES
- ✓Configure work orders, incident types and service tasks
- ✓Set up resources, skills, territories and scheduling
- ✓Manage inventory, purchasing and returns
- ✓Create agreements for recurring and preventive service
- ✓Configure the mobile app, customer assets and connected field service
WHO SHOULD ATTEND
Functional consultants, service delivery managers, dispatch leads and CRM analysts.
MB-260
Microsoft Customer Insights (Data) Specialist
Implement Dynamics 365 Customer Insights - Data to unify customer data, build profiles, measures and segments, and activate insights across the business.
FORMAT & DELIVERY
Instructor-led • 3-4 Days • Hands-on Data Labs • Real-world Scenarios
PREREQUISITES
Familiarity with Dynamics 365 CE and basic data concepts recommended
LEARNING OUTCOMES
- ✓Ingest and prepare data from multiple sources
- ✓Unify data into customer profiles with match and merge rules
- ✓Build measures, segments and enrichments
- ✓Use AI predictions such as churn and lifetime value
- ✓Activate insights in Dynamics 365 and external destinations
WHO SHOULD ATTEND
Data analysts, marketing technologists, functional consultants and data engineers.
PL-200
Microsoft Power Platform Functional Consultant
Configure the Dataverse and Power Platform foundation of Dynamics 365 CE: data model, model-driven apps, security, automation, Copilot Studio and reporting.
FORMAT & DELIVERY
Instructor-led • 5 Days • Hands-on Labs • CE Implementation Scenarios
PREREQUISITES
PL-900 or MB-910 recommended
LEARNING OUTCOMES
- ✓Design and configure the Dataverse data model
- ✓Build model-driven and canvas apps
- ✓Configure security roles, business units and teams
- ✓Automate processes with Power Automate and business process flows
- ✓Build Copilot Studio agents and Power BI reports
WHO SHOULD ATTEND
Dynamics 365 CE functional consultants, business analysts and power users.
PL-400
Microsoft Power Platform Developer
Extend Dynamics 365 CE and Power Platform with code: plug-ins, client scripting, PCF controls, custom connectors, Web API and Azure integration.
FORMAT & DELIVERY
Instructor-led • 5 Days • Advanced Coding Labs • Real-world Development Scenarios
PREREQUISITES
Programming experience in C# and JavaScript; PL-200 knowledge helpful
LEARNING OUTCOMES
- ✓Design technical architecture for Power Platform and CE solutions
- ✓Develop plug-ins and custom APIs in C#
- ✓Extend the user experience with JavaScript and PCF controls
- ✓Integrate using Web API, custom connectors and Azure services
- ✓Implement ALM with solutions, pipelines and source control
WHO SHOULD ATTEND
Developers and technical consultants building and extending Dynamics 365 CE and Power Platform solutions.
PL-600
Microsoft Power Platform Solution Architect
Architect enterprise Dynamics 365 CE and Power Platform solutions: requirements, solution design, data, integration, security, ALM and governance.
FORMAT & DELIVERY
Instructor-led • 5 Days • Design Workshops • Enterprise Case Studies
PREREQUISITES
Experience as a CE functional consultant or developer; PL-200 or PL-400 recommended
LEARNING OUTCOMES
- ✓Lead discovery, requirements and fit-gap analysis
- ✓Design data model, integration and security architecture
- ✓Define environment strategy, ALM and governance
- ✓Plan data migration, testing and go-live
- ✓Guide teams and stakeholders through implementation
WHO SHOULD ATTEND
Solution architects, senior functional and technical consultants, and technical leads.
Power Platform
Power Apps, Power Automate, Power BI, Copilot Studio
PL-900
Microsoft Power Platform Fundamentals
Learn how Power Apps, Power Automate, Power BI and Copilot Studio work together to analyze data, automate processes and build business solutions.
FORMAT & DELIVERY
Instructor-led • 1-2 Days • Hands-on Build Labs • Exam Practice
PREREQUISITES
None. Basic Excel or data familiarity helpful
LEARNING OUTCOMES
- ✓Describe the business value of Microsoft Power Platform
- ✓Understand Dataverse, connectors and Power Fx basics
- ✓Build a basic canvas and model-driven app with Power Apps
- ✓Create automated flows with Power Automate
- ✓Build reports and dashboards with Power BI and agents with Copilot Studio
WHO SHOULD ATTEND
Business users, analysts, citizen developers, functional consultants and IT professionals exploring low-code solutions.
Azure
Cloud fundamentals
AZ-900
Microsoft Azure Fundamentals
Build a solid foundation in cloud concepts and core Azure services. Ideal starting point for anyone beginning their Azure journey, technical or non-technical.
FORMAT & DELIVERY
Instructor-led • 1-2 Days • Guided Portal Demos • Exam Practice
PREREQUISITES
None. General IT awareness helpful
LEARNING OUTCOMES
- ✓Explain cloud concepts, service models and deployment models
- ✓Describe core Azure compute, networking and storage services
- ✓Understand Azure identity, access and security fundamentals
- ✓Use Azure cost management and pricing tools
- ✓Describe Azure governance, compliance and monitoring tools
WHO SHOULD ATTEND
IT professionals, business stakeholders, sales and pre-sales teams, students, and anyone new to Microsoft Azure.
Microsoft 365
Modern workplace fundamentals
MS-900
Microsoft 365 Fundamentals
Understand the Microsoft 365 suite, from productivity and collaboration apps to security, compliance, licensing and support.
FORMAT & DELIVERY
Instructor-led • 1-2 Days • Live Tenant Walkthroughs • Exam Practice
PREREQUISITES
None. Familiarity with office productivity tools helpful
LEARNING OUTCOMES
- ✓Describe cloud concepts and Microsoft 365 benefits
- ✓Explain Microsoft 365 apps, Teams, SharePoint and Copilot
- ✓Understand Microsoft Entra ID and identity concepts
- ✓Describe security, compliance and privacy capabilities
- ✓Compare Microsoft 365 licensing, pricing and support options
WHO SHOULD ATTEND
IT professionals, decision makers, procurement and licensing teams, and end users moving to Microsoft 365.
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